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How to reset your password

Michelle Osborne

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If you've forgotten your password for the site, you can easily reset it.


1. Click on "Existing user? Sign in" at the top of the screen. This will give you a drop-down menu where you can enter your user name and password. At the bottom of the drop down menu, you'll see the words "Forgot your password?"  Click on that.





2. On the next screen, enter the e-mail address you used to register on the site and click on "Recover password."




3. If the e-mail address you've sent is valid, you'll get this message: "Your password reset request was successful. We have sent you an email with further instructions to recover your account. Check your email within the next few minutes including any junk or spam folders."


If the e-mail address is not valid, you will see the following in red writing: "We could not find a member account with that email address. Please try again with other information."  Double check your e-mail address and try again.


4. From there, you will have to go over to your e-mail. You should find an e-mail that looks like this:




If you do not get an e-mail within a few minutes, please check your spam/junk folder. If you're sure you haven't received it, please open a support request and we will deal with the problem ASAP.


Note: Because you are not logged in as an existing user, please choose the "Contact Us" button on the support request page. This will send a message to the appropriate people who will be able to assist you in resetting your password.


5. Open the e-mail. In the e-mail, you'll see the following. Click on "Reset my password."




6. Choose a new password.




Note that the pop-ups are suggestions, not requirements, but a smart password consists of these things and it's good to take that into consideration when creating your password.


Once you hit Save, the system will log you in and you're all set!

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